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Frequently Asked Questions
Is my credit card number safe?
How do I receive my tickets?
What if I need to change my flight arrangements?
What if I need to cancel my reservations?
What happens if I won’t be using my tickets and I’d like a refund?
Can I get an e-ticket for my Flight Pass?
I’ve seen a better flight price advertised elsewhere.
Why don’t I get that price using europebyair.com?
Can I use travel vouchers, certificates or frequent flyer
miles to purchase Flight Passes?
How do I make a reservation for someone else?
I know there’s a flight on my desired airline at a certain
time of day. Why can’t I find it on europebyair.com?
What is a "cookie" and what should I do about cookie warnings?
Is my credit card number safe?
europebyair.com
uses the Secure Sockets Layer and Private Communication Technology security
standards that are supported by Microsoft Internet Explorer 3.0 or later
and other popular browsers. SSL encodes your personal information (such
as your password, address and phone number, or your credit card number)
so that it is available only to you and the europebyair.com travel agent
who will make sure your travel planning goes smoothly. This encryption makes
doing business over the Internet as secure as making a purchase by telephone.
How do I receive my tickets?
Your ticket will be shipped only to the credit card billing address.
After I receive my tickets, what do I do if there is a problem
with it?
Our
customer service agents are available to assist you should
you have a problem with your tickets. Details on contacting
our Customer Service Centre are provided as part of your
reservation confirmation and also included with your ticket.
What
if I need to change my flight arrangements?
If
you need to change your flight arrangements less than
24 hours before the flight, call europebyair.com at the
telephone listed on your itinerary.
What
if I need to cancel my reservations?
europebyair.com
Flight Passes are non-refundable.
What
happens if I won’t be using my airline tickets and I’d
like a refund?
europebyair.com
Flight Passes are non-refundable.
Can
I receive an e-ticket for my Flight Pass?
E-tickets
are not available for Flight Passes. Paper tickets will be issued.
I’ve
seen a better flight price advertised elsewhere. Why don’t I get that
price using europebyair.com?
There
are several reasons this may occur. Airlines generally
restrict the number of seats that can be sold. Most discounted
fares have restrictions such as a minimum stay requirement
or even the time of day you can travel. europebyair.com
has a fixed discounted price of $99USD each way, without the
complicated rules and restrictions.
Can
I use travel vouchers, certificates or frequent flyer
miles to purchase through europebyair.com?
No. Travel
vouchers, certificates and frequent flyer miles cannot be used to purchase
Flight Passes.
How
do I make a reservation for someone else?
To
make a reservation for someone else, just type his or her name
instead of yours for the passenger/traveller name, as well as, all
other passenger related information requested. Your information will
be needed in the payment section.
I know there’s a flight on my desired airline at a
certain time of day. Why can’t I find it on europebyair.com?
In
most cases, this means the flight you are looking for
is sold out. We only show flights with seats available
for your travel dates.
What
is a "cookie" and what should I do about cookie
warnings?
A cookie
is a tiny packet of information passed between your browser and a Web site
such as europebyair.com. europebyair.com uses cookies to verify your
identity and the fact that you’re properly signed in. Each time you
make a request to europebyair.com, a cookie attaches itself to your message
like a nametag. Accepting the cookie is like writing your name on the nametag;
it identifies the message as yours so that you can continue using the site
without having to sign in again. To use europebyair.com, it is necessary
to accept cookies.
If you would prefer not to receive a warning every time europebyair.com
sends a cookie to your browser, you can deactivate the warning message.
Directions to some popular browsers follow:
Microsoft Internet Explorer 4.0:
On the View menu, click Internet Options.
Then, on the Advanced Tab, click the "Always accept cookies" option.
Microsoft Internet Explorer 5.0:
On the Tools menu, click Internet Options.
Then, on the Security tab, click Default level. Click Apply and then click
"OK".
Netscape navigator 4.x:
On the Edit menu, click Preferences. Choose the
Advanced category. In the cookies dialog box, choose either "Accept
only cookies that get sent back to the originating server" or "Accept
all cookies."
Be sure to clear the "Warn me before accepting cookies" checkbox.
Mozilla Firefox 1.x:
On the Tools menu, click Options menu, then Privacy.
Then, expand the "Cookies" menu and check the "Allow sites
to set cookies" box.
AOL:
On the Preferences menu, click the Advanced tab. Clear the "Warn before
accepting cookies" box.
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