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01. |
Is
my credit card number safe? |
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02. |
How do
I receive my FlightPasses? |
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03. |
After I receive my
FlightPass and/or my Insider Airfares ticket, what do I do if there is a problem with it? |
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04. |
Why isn’t my
itinerary printed on the FlightPass? |
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05. |
What
if I need to change my FlightPass reservations? Is there a charge? |
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06. |
What
if I need to cancel my FlightPass reservations? |
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07. |
What
if I need to cancel/change my Insider Airfare reservations? |
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08. |
Do
I need to purchase a FlightPass for my infant? |
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09. |
I am a
European resident. Can I use a FlightPass for travel? |
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10. |
Can I
have my FlightPasses delivered in Europe? |
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11. |
How
do I make a reservation for someone else? |
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12. |
What is
my luggage allowance? |
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13. |
Is
there anything else to pay for besides the $99.00 FlightPass? |
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14. |
How
much are airport taxes? |
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15. |
Can I
pick my FlightPasses up at the airport? |
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16. |
Can I
have my FlightPasses delivered to a PO Box address? |
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17. |
Can I
have my FlightPasses delivered to an APO address? |
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18. |
How
long does it normally take to process a refund for Insider Airfare tickets? |
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19. |
What
are Insider Airfare e-tickets and why should I use them? |
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20. |
How
do I use Insider Airfare e-tickets? |
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21. |
Can I use
travel vouchers, certificates or frequent flyer miles to purchase through europebyair.com?
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22. |
I
know that there is a flight on my desired airline.
Why can’t I find it when searching for FlightPasses and/or Insider Airfares on EuropebyAir.com? |
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23. |
What should
I do if there is no confirmation number for my car rental? |
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24. |
What should
I do if there is no confirmation number for my hotel reservation? |
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Customer
service |
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If
you have questions about airline tickets purchased from Europebyair.com or its services,
you can probably find an answer in our FAQ section (below).
If you need to talk to someone about a FlightPass booking, call customer
service at 888-321-4737. Or contact us via e-mail at:
help@europebyair.com
For EuropebyAir $99 FlightPass information please go to RULES AND CONDITIONS.
For questions about Insider Airfares, please contact Travel Portfolios at
818-907-7981
Why not register for our monthly
e-mail newsbrief with
very brief major new developments? |
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Is
my credit card number safe? |
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EuropebyAir.com
has created a secure environment for credit card transactions. EuropebyAir uses Secure Socket Layer (SSL) technology to
encrypt all of your personal information including number, name and address to prevent it from being read during
transmission over the Internet. You will see our security icon on our purchase pages, which confirms that you
are on a secure page.
Europebyair.com handles thousands of online credit card transactions every day. We want you to feel confident
that your personal information is protected.
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How
do I receive my FlightPasses? |
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Your
FlightPasses will be sent by Federal Express to your credit card billing address. |
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After
I receive my FlightPass and/or my Insider Airfares ticket, what do I do if there
is a problem with it? |
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Our
customer service agents are available to assist you should
you have a problem with your FlightPass. Call us at 1 888 321 4737 or click here to
contact us
If you should have a problem with your Insider Airfares ticket, call Travel Portfolios
at: 818 933 2478 and a customer service agent will assist you or
click here to
contact Travel Portfolios.
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Why isn’t my
itinerary printed on the FlightPass? |
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Your
itinerary is not printed on the FlightPass due to the flexibility of our
program. One reason EuropebyAir is so popular is because
our FlightPasses can be used for any of the flights in our
program. If you should decide to change your date of travel
or route, you can! At no charge! Simply contact EuropebyAir.com, for travel within
the specified dates of validity, at 1 888 321 4737 or
click here to
contact us. It’s that easy! |
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What
if I need to change my FlightPass reservations? Is there a charge? |
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If
you need to change your FlightPass reservations call EuropebyAir.com at
1 888 321 4737 or
click here for our contact information.
There is no charge to change your FlightPass reservations. |
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What
if I need to cancel my FlightPass reservations? |
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FlightPasses are non-refundable. If you have any doubts about being able to travel, we strongly suggest that you check into insuring your trip with a travel insurance company.
Click here to contact CSA Travel Protection |
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What
if I need to cancel/change my
Insider Airfare reservations? |
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Contact Travel Portfolios, click here or phone 818 933 2478 and a customer service agent will assist you. If you have any doubts about your travel plans we recommend you check into purchasing travel insurance.
Click here to contact CSA Travel Protection |
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Do I need to purchase
a FlightPass for my infant? |
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Yes. |
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I am a European Resident. Can
I use a FlightPass for travel? |
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EuropebyAir
FlightPasses are available for use by inter-continental travelers but not European residents.
Only European passport holders who have proof of residency outside of Europe
(such as a U.S. greencard) are eligible to use FlightPasses. Airport agents will
confiscate FlightPasses presented for travel by European residents. |
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Can I
have my FlightPasses delivered in Europe? |
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EuropebyAir
does not ship FlightPasses to Europe. |
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How
do I make a reservation for someone else? |
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To make
a reservation for someone else, just type his or her name instead of yours
for the passenger/traveller name. Your profile information (e.g. name, address,
phone, etc.) will be used as a default, but you can just type over the appropriate
fields and replace the information with the other person’s information.
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What
is my luggage allowance? |
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Each passenger is allowed 20 kilos or
44 pounds total weight. Passengers are responsible for excess baggage charges. For more information, please check with the airline directly. |
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Is there
anything else to pay for, besides the $99.00 FlightPass? |
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Yes.
The airfare does not include the shipping charge or airport taxes.
EuropebyAir uses FederalExpress to deliver our FlightPasses.
The shipping charge ranges from
15 USD to 25 USD and will be
displayed and charged to your credit card when you
book your reservation.
Airport Taxes/Fees, (departure/arrival taxes, local security charges, fuel levies etc.)
vary from country to country, airport to airport and constantly
change because of currency fluctuations. These charges will be collected
by the airline in the airport at time of departure. This local charge currently varies from 10 to 80 USD,
however the average is approximately 40 USD. |
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How much
are airport taxes/fees? |
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Airport taxes/fees
range from 10 USD to 80 USD, but the average charge is about 40 USD. |
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Can I
pick my FlightPasses up at the airport? |
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No. |
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Can I
have my FlightPasses delivered to a PO Box address? |
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No. |
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Can I
have my FlightPasses delivered to an APO address? |
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Yes. This service will cost
$15.00 and you will need to allow extra time for delivery. |
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How
long does it normally take to process a refund for
Insider Airfare tickets?
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Generally
speaking it takes 6 to 8 weeks to process your refund. Your refund should appear on your
statement within 2 to 3 billing cycles. |
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What
are Insider Airfare e-tickets and why should I use them? |
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Please be aware that Flight Passes are not available as e-tickets at this time.
However, Electronic tickets, or e-tickets, now offered by many major airlines,
allow you to travel without a paper ticket. This eliminates the worry of
leaving your tickets behind and reservations for these routes are also available
through our website under INSIDER FARES. An e-ticket
confirms your airline ticket purchase without requiring
a paper record; the only record of an e-ticket sale is
in electronic form in the airline’s computer system.
When you buy e-tickets through EuropebyAir.com, you’ll
receive a confirmation of your purchase via email. At
this time, e-tickets are only available to U.S. residents.
Consumer Tip: Check into Travel Insurance.
Click here to contact CSA Travel Protection |
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How
do I use an Insider Airfares e-ticket? |
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When
you check in for your flight, give the ticket agent your
name, flight number and a government-issued photo ID.
For your protection, some airlines also require that you
show the credit card used to purchase your ticket. When
you use e-tickets, you may not be able to check luggage
at the curb.
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Can
I use travel vouchers, certificates or frequent flyer
miles to purchase through europebyair.com? |
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No.
Airlines generally require that ticket purchases using
either frequent flyer miles or travel vouchers be handled
directly at one of their locations. The same is true of
vouchers issued by a variety of travel clubs. You will
need to contact them directly to purchase your ticket. |
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I
know that there is a flight on my desired airline. Why can’t I find it when searching
for FlightPasses and/or Insider Airfares on EuropebyAir.com? |
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In
most cases, this means the flight you are looking for may not operate that day or is
sold out. We only show flights with seats available for your travel dates. |
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What
should I do if there is no confirmation number for my
car rental? |
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Car
rental companies may take up to 24 hours to respond with
a confirmation number. If more than 24 hours have elapsed,
Click here to
contact Auto Europe
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What
should I do if there is no confirmation number for my
hotel reservation? |
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Hotel
companies may take up to 24 hours to respond with a confirmation
number. If more than 24 hours have elapsed, click
here to contact Hotel Connect |
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